Policies

Terms of Service

All orders will be shipped complete unless partial shipment is specifically requested. Customer agrees to pay additional shipping charges for partial shipment.

While Clayscapes Pottery endeavors to stock each item a customer may request, there will be times when we do not have stock to fulfill customer orders. We will ship back orders as soon as product is received.

Privacy Policy

This is the website privacy statement of Clayscapes Pottery, Inc. (www.clayscapespottery.com)

ACKNOWLEDGEMENT AND ACCEPTANCE OF PRIVACY STATEMENT 
Clayscapes Pottery, Inc. (www.clayscapespottery.com)is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our website. By accessing www.clayscapespottery.com, you acknowledge and fully understand our Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement. 
INFORMATION WE COLLECT AND HOW WE USE IT 
Clayscapes Pottery, Inc. (www.clayscapespottery.com)collects certain information from and about its users three ways: directly from our Web Server logs, from the user, and with Cookies. When you visit our Website, we may track information to administer the site and analyze its usage. Examples of information we may track include: 
Your Internet protocol address. 
The kind of browser or computer you use. 
Number of links you click within the site. 
State or country from which you accessed the site. 
Date and time of your visit. 
Name of your Internet service provider. 
Web page you linked to our site from. 
Pages you viewed on the site. 
USE OF COOKIES 
Clayscapes Pottery, Inc. (www.clayscapespottery.com) may use cookies to personalize or enhance your user experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web Server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our website. 
PERSONAL INFORMATION COLLECTED FROM USERS 
Visitors to our website can request information from Clayscapes Pottery, Inc. (www.clayscapespottery.com). When you request information, we will request some personal information such as name, address, email, telephone number and facsimile number, and other relevant information. We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including: 
To fulfill your service requests. 
To protect ourselves from liability. 
To respond to legal process or comply with law. 
In connection with a merger, acquisition, or liquidation of the company.

USE OF WEB BEACONS AND/OR JAVA SCRIPT 
Clayscapes Pottery, Inc. (www.clayscapespottery.com) website pages may contain electronic images known as Web beacons or Java script that allow Clayscapes Pottery, Inc. (www.clayscapespottery.com)to count users who have visited those pages. Clayscapes Pottery, Inc. (www.clayscapespottery.com) may include Web beacons and/or Java script in promotional e-mail messages or newsletters in order to determine whether messages have been opened and acted upon. Some of these Web beacons and/or JavaS script may be placed by third party service providers to help determine the effectiveness of our advertising campaigns or email communications. These Web beacons and/or Java script may be used by these service providers to place a persistent cookie on your computer. This allows the service provider to recognize your computer each time you visit certain pages or emails and compile anonymous information in relation to those page views, which in turn enables us and our service providers to learn which advertisements and emails bring you to our website and how you use the site. Clayscapes Pottery, Inc. (www.clayscapespottery.com) prohibits Web beacons and/or Java script from being used to collect or access your personal information. 
STORAGE OF INFORMATION YOU PROVIDE US THROUGH OUR WEBSITE 
If you submit a request through our website, we will store the information you provide you us for use in fulfilling your request. 
CHANGES TO THIS STATEMENT 
Clayscapes Pottery, Inc. (www.clayscapespottery.com) reserves the right to change this privacy statement. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of www.clayscapespottery.com constitutes your agreement to this privacy statement and any updates. 
CONTACTING US 
If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us.

Returns

Verbal authorization and a Return Sales Order Number are required from our sales staff prior to returns and/or exchanges. You must include a copy of the invoice or original Sales Order. Your request for return must be made within 30 days from the date of shipment. We reserve the right to determine the validity of exchanges and returns. 
Upon our authorization, the merchandise can be sent back to us in new/clean condition, with any shipping charges fully prepaid by the customer. Clayscapes Pottery does not pay for return shipping.  Returns sent freight collect will not be accepted. For your own protection, insure the package(s) and mark each one with your Return Order Number. Returns for reasons other than defective merchandise or an error on our part, carry a 20% restocking charge. Clay, stains and raw chemicals are non-returnable due to possible contamination. Any product custom ordered just for you is non-returnable. 
Order Discrepancy 
Check your order immediately upon receipt: any discrepancy must be reported to Clayscapes Pottery within 5 days after you receive your shipment. Otherwise we reserve the right to decline consideration of a discrepancy report.

Once return has been received by Clayscapes Pottery, in good condition, freight pre-paid and the correct Return Authorization number, you may either receive a store credit or a full refund less the restocking fee.